It happened with a narrow town tad Mohammad Izhar, who belongs from Moradabad completed his schooling in Moradabad itself and also worked with several export houses as like Galaxy Exports, Sonnet Decor INC, Eversun Exports and so on and then soon went to Delhi, India in search of exposure. His dreams were big and his conscience never allowed him to do the ordinary stuff.
But still, he was at his very young age he started doing many things at a time gained experiences from various profiles, completed his education and continued to do various tasks and worked with several big companies like Discovery India, HomeShop18, Leo Burnett, Eifasoft Technologies etc. In the meanwhile, he was having an opportunity to work from anywhere for several abroad projects and campaigns and that’s the reason he switched back to his hometown in 2015 and continued his journey.
MORADABAD SCHOOL OF ONLINE MARKETING (MSOM) Is A Venture Of BEVISIBLE MARKETING COMPANY, Which Was An Initiative Taken In A Small Suburb By SEO Expert Mohammad Izhar in 2017 With An Aim ‘To Make People Aware Regarding DIGITAL MARKETING and Spread The Education In Concern Of Various DIGITAL Platforms’ In His Own Hometown, Moradabad. Izhar came back to Moradabad and he was shaken a little because of the fact that still, people of Moradabad were far back with the time. He was carrying nothing in his hands except the firm faith and believe to do something extra ordinary.
While he was drawn back to his hometown Moradabad he has gained a lot more of experience, saw exposure in the B-Town, having almost more than 10+ years of experience in Digital Marketing and a lot more. People were simply not even knowing the right usage of various common Digital Platforms even. Which was a way back hard task for Mohammad Izhar to deal with. Soon, he realised that people residing in Moradabad has such a great opportunity in their hands as the town is famous in the entire World as ‘GOLDEN BIRD’ due to it’s BRASS & HANDICRAFT WORK and can generate good name in market place and generate leads if they get to familiarize with a little usage of Digital Platforms. Most of the workers were having great art works but they were hidden somewhere in dark due to less exposure and no face value. He has experienced with 5,000+ domains in his hands for which he has been working. And, this was a fire bursting situation, he thought of creating a model on his own by establishing a Digital Marketing Company in Moradabad named as BEVISIBLE MARKETING COMPANY.
Bevisible was founded in 2017 with an objective of Transforming Traditional Running Business Into The E-Businesses Which Brings Scalability To The Existing and Help Them To Take A Leap Towards The Growth. It is a Digital Marketing Agency and Advertising Platform which provides Internet Marketing Solutions, Website Designing and Development and E-Commerce Marketing Support. It was started and people got attracted and it started growing and now it is The Most Trusted Digital Search Marketing Agency which serves not only in India infact it has a strong presence in USA, UK, UAE, Australia and Canada also. Still, Mohammad Izhar was not found sitting back calm he was at a situation of little incompleteness. He found a big distance between Digital Marketing and the people living in Moradabad.
Then, Mohammad Izhar alone himself took an initiative in 2017 by launching 1st Digital Marketing School In Moradabad as MORADABAD SCHOOL OF ONLINE MARKETING- MSOM, For Providing All In One Digital Marketing Course For 12th Pass Students, Fresh Graduates, Job Seekers and Entrepreneurs. MSOM carries a strong aim ‘To Spread Awareness Among The People Of Moradabad Regarding Digital Marketing and To Make Them Familiar With The Digital Platforms’.
As, Digital Marketing itself is a massive carrier field with lot of big opportunities, where it was earlier said by Mohammad Izhar that, ‘Digitalisation Is The Future Of India’ in this concern there was a need of creating an Online Presence in which one has to adapt the changes and has to create their Online Face Value. While this 1st Digital Marketing School In Moradabad, MSOM was launched it paved the way for creating the future.
Mohammad Izhar use to continuously state that coming time will be high with Digitalization hence, it got proved. Nobody was knowing exactly and was never wanting it to be so bad but still, soon after the OUTBREAK OF CORONAVIRUS, things were shuffled at it’s heights
Therefore, MSOM stands with every keen seeker who is interested in learning and growing with this NEW NORMAL DIGITAL WORLD and stands firmly To Fill The Gap Of Digital Marketing Education In Moradabad. Because, knowing and having proper practical knowledge makes a vast difference when it actually comes to implement and generate leads stated Mohammad Izhar.
But, this time seems to very much obsessed because as it is a small town Moradabad but the benefit is that things spread here like a fire and so it happened with MSOM.
MSOM paved a way for WOMEN ENTREPRENEURSHIP where women’s were taught basically, supported and made to stand on their own and rule digitally. They were continuously guided free of cost, motivated, trained how to rely on Digital Platforms where their talent, hard work, motivation and Digital knowledge has made them on path again but now with their own identities like a Women Entrepreneur. Now with Mohammad Izhar’s 10+ years of experience MSOM will start exploring more and will try to reach more and more people by starting providing Digital Education through Online aspects as well for the people residing outside the Moradabad. As, now MSOM CELEBRATES IT’S 5th SUCCESSFUL YEAR OF ESTABLISHMENT it will cover more of the targets and try to connect more of the people not only through Offline batches but now with an Online mode as well. Also, will focus on the target to enhance the Content with more updated version and provide more advanced Content to the people of Moradabad.
MSOM will go more deep by supporting women’s all around the Moradabad by guiding them to be an powerful WOMEN ENTREPRENEUR. Also, it will create an Online ecosystem for providing Digital Education not only of Digital Marketing but for various other courses as well and will try to reach out more and more of people by conducting Workshops and will provide FREE EDUCATION to the needy ones as well and will provide proper certification under the guidance of Bilal Siddiqui (Senior SEO & SMO Expert) and not only this Mohammad Izhar stated that, for the very first time ever MSOM will open the doors for the interns, where interested one can come and experience the streaming over live project. Seeing the journey of MSOM, lead by Mohammad Izhar it can be concluded that, ‘The Road To Success Is Not Easy To Navigate But, With Hard Work, Strong Determination, Believe, Drive and Passion It Is Possible To Achieve The Extraordinary Success.’
MSOM MORADABAD Official Website – https://msom.in
Facebook – https://www.facebook.com/moradabadschoolonlinemarketing/
Instagram – https://www.instagram.com/msommoradabad/
Twitter – https://twitter.com/msomtweets
Youtube – https://www.youtube.com/@msommoradabad
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable
but reliable service to your clients. Whether for voice or non-voice applications,
there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but
reliable service to your clients. Whether for voice or
non-voice applications, there are plenty of excellent customer
support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s
customers? Plus, wouldn’t it be a disservice to
customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of
customer support and why it’s an essential cog in an organization. Like sales
and marketing, customer service should already be in play
during a company’s first day, as they are the group that comes into direct contact
with clients.
The main goal of customer support is to keep customers happy by
attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever
the customer needs it. Outsourcing customer support allows companies to
maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are
experts in every facet of their operations. Given their many
responsibilities, many startup founders accept that they can’t do
everything themselves. Non-core competencies such as customer
service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit
from a bigger source of talent from all over the world. At the
same time, companies that outsource customer support enjoy reduced
payroll without sacrificing service quality. Other benefits of
outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers,
leaders can instead turn to scaling the business. Overseeing the day-to-day operations can already take
much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best service companies
that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer
service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues
in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer
retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only
possible through outsourcing. Rather, the chances of improving
customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to
achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with
great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is
confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes
in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT
Support, Content Moderation, CX Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment
to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other
reputable platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the
same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’
specific needs. This means its support can scale along
with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely,
especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced
to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the
first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience,
service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment
Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the
customer experience by applying a personal touch to customer
care. The company is now Europe’s number-one customer support
outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include
the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it
supports diversity and inclusivity among staff while
focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos
will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and
front-office customer support. It also offers back-office
services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over
265 languages and deservedly belongs to a
league of good customer service companies. You won’t find it difficult to get support in the language
and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer
care and customer experience (CX) solutions to some of today’s major
global brands. In addition, the company offers contact
center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA),
and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America,
Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee
experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so
clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to
fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer
support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules
between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and
distance differences.
Skycom covers a wide range of industries, including healthcare, travel,
utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce
in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the
customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat,
or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a
customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over
the world. This is one of the Canadian top IT outsourcing companies
that provide IT services and multilingual customer service to industries such as technology,
media, communications, eCommerce, financial technology, travel,
hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer
support services in various countries and more than 50
languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called
“Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing
support outsourcing services across the USA. It employs more than 60,
000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed
customer service experiences. In addition, the Arise
Platform helps companies lower expenses. As a result, Arise clients report an average 25% reduction in contact
center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality
of documents or files sent over. It also means Arise conforms to
widely accepted data privacy regulations such as HIPAA, CCPA,
and others.
Arise also focuses its employment on local talent, hiring
residents of the U.S., UK, and Canada. This means stable employment for the company and an easier
method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your
customer support outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure
higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore
talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that
utilizes modern technology throughout the various stages,
try the best companies for customer service. These largest outsourcing companies not only supply the best talent,
but also the best equipment and training to prepare them.
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